Delete your ZERO account
You can request deletion of your ZERO account and associated personal data directly inside the ZERO app.
How to request deletion
In the ZERO app, open Settings, select Privacy Policy, and follow the account deletion instructions shown there.
If you cannot access the app or need help, email support@pitchwire.app from the email address associated with your account and use the subject ZERO Account Deletion Request.
Please include your ZERO player name or username if known, your account email, and enough information for PitchWire support to identify the account. Do not send passwords, authentication tokens, or other sensitive credentials.
What will be deleted
Once your request is verified and processed, deletion includes applicable ZERO account-linked data such as account and profile information, player identity/profile data, gameplay history, progression and statistics, leaderboard/profile association, challenge and live match history, achievements, sessions, notification preferences, device notification registrations tied to the account, and other account-linked app data that is not legally required to be retained.
Data we may retain
Certain records may be retained where required for legal, security, fraud-prevention, accounting, or regulatory purposes. Operational logs may also be retained for the period described in the PitchWire Privacy Policy.
Processing time
We will process verified deletion requests as promptly as reasonably possible.
Need help?
Email support@pitchwire.app.